Mirchi Fingers

Privacy Policy

Mirchi Fingers (“we”, “us”, “our”) respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use and protect information when you visit our website, place an online order or otherwise interact with us.

1. Information We Collect

We may collect information including:

• Name
• Mobile number
• Email address
• Delivery address
• Order details and purchase history
• Payment and transaction information
• IP address, browser/device information and website usage data
• Feedback, reviews and customer-service communications

2. How We Use Your Information

We may use your information to:

• Process and fulfil food orders
• Arrange delivery or takeaway
• Process and confirm payments
• Contact you regarding your order
• Provide customer support
• Maintain transaction and accounting records
• Improve our website, menu, products and services
• Prevent fraud or misuse
• Send promotional communications where permitted and where you have consented

3. Online Ordering and Petpooja

Our website and online ordering system may use services provided by Prayosha Food Services Private Limited (Petpooja). Information required to process your order may be transmitted to and processed through Petpooja's systems. Petpooja processes information in accordance with its own privacy policies and applicable law.

4. Payments

Online payments may be processed through Razorpay or another authorised payment gateway. Mirchi Fingers does not intend to directly store customers' complete card, banking or UPI credentials. Payment providers may collect and process information necessary to complete and authenticate your payment under their own privacy policies and applicable law.

5. Sharing of Information

We may share information where necessary with:

• Petpooja
• Payment processors such as Razorpay
• Delivery/service providers
• Website hosting and technology providers
• Analytics and communications providers
• Government, regulatory or law-enforcement authorities where legally required

We do not sell customer personal information.

6. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, understand visitor activity, measure advertising performance and improve customer experience. Users may control certain cookies through their browser or any cookie-management options provided on the website.

7. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer service, accounting, taxation, legal obligations, fraud prevention and legitimate business requirements.

8. Data Security

We use reasonable administrative and technical measures designed to protect customer information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Choices and Rights

Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information held by us, or to withdraw consent for optional marketing communications. Withdrawal of marketing consent will not affect information that must be retained or processed to fulfil orders or comply with legal obligations.

10. Children

Our online ordering services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required by law.

11. Third-Party Links

Our website may contain links to Google Maps, Instagram, Facebook, payment providers and other third-party websites or services. Their privacy practices are governed by their respective privacy policies.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable law. The latest version will be published on this website.

13. Contact Us

For privacy-related questions or requests, contact:

14. Online Ordering Requirements

Order Now connects directly to the Petpooja online ordering system.